Refund Policy

Last updated: April 1, 2023

Thank you for shopping at Crust & Crumble Pizzeria. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy outlines the conditions under which you may be eligible for a refund and how to initiate a return process.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at +39 06 1234 5678 or visit our website at plainmarker.click.

Exceptions

Certain items are non-returnable, such as gift cards, perishable goods like food (including pizza, beverages, and other perishable food items), and customized products. Please contact us if you have an issue with these types of items.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, please contact our support team. For defective or damaged products, you may not need to return the product, and we may simply send you a replacement.

Incorrect Orders

If you receive an incorrect order, please contact us immediately so we can evaluate the issue and make it right.

Cancellation Policy

If you'd like to cancel your order, you may do so before the order has been dispatched. If the order has already been dispatched, you may return the item to us under our return policy.

Address for Returns

If you are returning a product, send it to:

Crust & Crumble Pizzeria
Via Margherita, 33
Rome, 00187
Italy

We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

If you are unsatisfied with your order for any reason, do not hesitate to reach out. Our goal at Crust & Crumble Pizzeria is to ensure that you are completely satisfied with your order and our service.